Customer Service Representative II
The Customer Service Rep II will provide excellent customer service, warranty and technical support for K2 Sports customers (authorized dealers and end users) Primary product responsibilities are Ride and 5150 snowboards, bindings, boots, apparel and accessories; Line skis and accessories and Full Tilt boots Establish and maintain great relationships with dealers, independent sales representatives and internal customers Manage sales orders in assigned territories; responsible for maintaining accuracy of orders – including prices and terms, fulfilling orders based on requested ship dates, product availability and cancel dates Communicate status of orders to dealers, sales reps, sales managers and customer service managerResponsibilities:
Achieve company financial objectives through proactive sales order entry and management Answer incoming phone calls from dealers, sales reps and consumers through our ACD (automatic call distribution) lines in a timely and professional manner Respond to e-mail and letters from dealers and end users Provide excellent customer service to authorized dealers and end users through strong verbal and written communication skills Perform outbound sales calls to existing customers to generate new business Understand technical and non-technical aspects of multiple product lines, including parts, sales programs; understand and follow standard operating procedures Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms and special programs Manage sales orders in assigned territories using K2 reporting systems to ensure on-time deliveries to customers Collect, file and maintain documents and correspondence from customers Work closely with Credit dept for the timely release of orders and customer reconciliation issues Attend dealer, regional and/or national trade shows as required; participate in dealer and sales meetings, explaining products, services and sales programs; enter orders on site if required Maintain product knowledge through clinics, sales meetings, trade shows and industry publications Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing and terms issues Communicate extensively with supervisor, sales managers and sales reps regarding status of orders
Minimum of 2 years consumer sales experience (retail, online and/or call center) Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook Experience with MRP systems Consistent sense of urgency required Ability to work well in a team environment and cross functionally Detail oriented, conscientious, and self-motivated Excellent follow through and persistence Excellent time management skills Ability to prioritize, multitask and escalate when needed Initiative to improve processes and reduce costs Overtime and/or an adjusted schedule may be required in peak season
Bachelors’ Degree or related experience Genuine interest and understanding of K2 products 2-3 years experience with outdoor retail sporting goods
How To Apply:
Interested candidates please visit http://erecruit.jarden.com to access all K2 Sports job opportunities posted on the website of our parent company Jarden Corporation.
K2 Sports is an equal opportunity employer.
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