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K2 Sports Customer Service Representative IV


The K2 Sports Customer Service Rep provides excellent customer service, warranty and technical support to authorized dealers and consumers. Establishes and maintains great relationships with dealers, independent sales representatives and internal customers. Manages sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date. Communicates status of orders to dealers, consumers, sales reps and sales and customer service managers.

Essential Job Duties

  • Achieves company financial objectives through proactive sales order entry and management.
  • Provide excellent customer service to authorized dealers and consumers through strong verbal and written communication skills.
  • Perform outbound sales calls to existing customers to generate new business.
  • Understand technical and non-technical aspect of multiple product lines, including parts, and sales programs.
  • Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms and special programs and accounting requirements.
  • Work closely with Credit Department for the timely release of orders and customer reconciliation issues.
  • Attend dealer trade shows as required, participate in dealer and sales meetings.
  • Maintain product knowledge through clinics, sales meetings, trade shows and industry publications.
  • Process requests for Return Authorizations in compliance with K2 return and warranty policies.
  • Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing and terms issues

Qualifications

  • Minimum of 5 years sales experience with outdoor retail sporting goods, (retail, online and/or call center) with a background in Nordic and Cross-Country skiing.
  • Advanced skills in MS Windows applications.
  • Experience with MRP systems.
  • Consistent sense of urgency.
  • Ability to work well in a team environment and cross functionally.
  • Detail oriented, conscientious and self motivated.
  • Excellent follow through and persistence.
  • Excellent time management, ability to prioritize, multitask and escalate when needed.
  • Initiative to improve processes and reduce costs.
  • Overtime and/or an adjusted schedule may be required in peak season.

 

Location:
K2 Sports, Seattle WA

How To Apply:

Interested applicants please visit http://jarden.jobs/ to access all of K2 Sports job opportunities posted on the website of our parent company Jarden Corporation.



Equal Opportunity Employer Minorities/Females/Disabled/Protected Veterans/Sexual Orientation/Gender Identity

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