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Customer Service Consumer Support - Seasonal


Position Purpose:

  • Provide excellent customer service, warranty and technical support to consumers

  • Manage daily office tasks and support customer service team as assigned

  • Provide order and product technical support to consumer customer base

Responsibilities:

PRINCIPAL ACCOUNTABILITIES

  • Answer incoming phone calls from consumers through our ACD (automatic call distribution) lines in a timely and professional manner

  • Respond to e-mail and letters from consumers originating at all consumer channels

  • Online retail order management and support

  • Proved product technical support to consumers

  • Data and Order entry as required

  • Place offline parts orders for product support generated from phone calls and email

  • Provide excellent customer service to consumers through strong verbal and written communication skills

  • Understand and follow standard operating procedures for assigned tasks

  • Collect, file and maintain documents and correspondence from customers

  • Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies

  • Communicate extensively with supervisor, sales managers and sales reps regarding status of orders


Required Qualifications:

MINIMUM QUALIFICATIONS

  • Minimum of 2 years consumer sales experience (retail, online and/or call center)
  • Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
  • Experience with MRP systems
  • Consistent sense of urgency required
  • Ability to work well in a team environment  and cross functionally
  • Detail oriented, conscientious, and self-motivated
  • Excellent follow through and persistence
  • Excellent time management skills
  • Ability to prioritize, multitask and escalate when needed
  • Initiative to improve processes and reduce costs
  • Overtime and/or an adjusted schedule may be required in peak season

Desired Qualifications:

DESIRED QUALIFICATIONS

  • Bachelors’ Degree or related experience
  • Genuine interest and understanding of K2 products
  • 2-3 years experience with outdoor retail sporting goods, snow sports a plus

Location:
Seattle, Washington

How To Apply:

Interested applicants please visit http://jarden.jobs/ to access all of K2 Sports job opportunities posted on the website of our parent company Jarden Corporation.



Equal Opportunity Employer Minorities/Females/Disabled/Protected Veterans/Sexual Orientation/Gender Identity

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